Marcus C
Health psychology and behavioral medicine. Date of publication 2014 Jan 1;volume 2(1):482-495.
1. Health Psychol Behav Med. 2014 Jan 1;2(1):482-495. Epub 2014 Apr 28.
Strategies for improving the quality of verbal patient and family education: a
review of the literature and creation of the EDUCATE model.
Marcus C(1).
Author information:
(1)Director of Library Services, Brigham and Women's Faulkner Hospital , Boston ,
MA , USA.
Objective: Patient and family education includes print, audio-visual methods,
demonstration, and verbal instruction. Our objective was to study verbal
instruction as a component of patient and family education and make
recommendations for best practices for healthcare providers who use this method.
Methods: We conducted a literature review of articles from 1990 to 2014 about
verbal education and collaborated on departmental presentations to determine best
practices. A survey was sent to all nursing staff to determine perceptions of
verbal education and barriers to learning. Results: Through our work, we were
able to identify verbal education models, best practices, and needs. We then
constructed the EDUCATE model of verbal education, which built upon our findings.
Conclusion: Verbal education of patients and family members requires a
multidisciplinary approach that takes into account learning styles, literacy, and
culture to apply clear communication and methods for the assessment of learning.
Providers need the skills, time, and training to effectively perform patient and
family verbal education every time they care for patients. Further research needs
to be performed on how to test, document, and quantify patients' comprehension
and retention of verbal instructions.
DOI: 10.1080/21642850.2014.900450
PMCID: PMC4346059
PMID: 25750796
Appears in following Topics:
