Hi Dr. Khoury,
Thank you for the question. I believe you should circle back around to the billing department lead administrator and inquire if this is a system wide/hospital specific policy rather than a CMS regulation. Please refer to our topic: 2021 Office/Outpatient E/M Services Updates for Wound Care and HBOT
https://woundreference.com/app/topic?id=2021-officeoutpatient-em-services
"physicians can bill Evaluation and Management (E/M) encounters based on both medical decision-making (MDM) and time spent on the encounter."
Please let me know if you have further questions after speaking with them.
Kind regards,
Tiffany
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