Inamdar N, Kaplan RS, Bower M, et al.
Journal of healthcare management / American College of Healthcare Executives. Date of publication 2002 May 1;volume 47(3):179-95; discussion 195-6.
1. J Healthc Manag. 2002 May-Jun;47(3):179-95; discussion 195-6.
Applying the balanced scorecard in healthcare provider organizations.
Inamdar N(1), Kaplan RS, Bower M.
Author information:
(1)Harvard Business School, Boston, Massachusetts, USA. sinamdar@hbs.edu
Several innovative healthcare executives have recently introduced a new business
strategy implementation tool: the Balanced Scorecard. The scorecard's measurement
and management system provides the following potential benefits to healthcare
organizations: It aligns the organization around a more market-oriented,
customer-focused strategy It facilitates, monitors, and assesses the
implementation of the strategy It provides a communication and collaboration
mechanism It assigns accountability for performance at all levels of the
organization It provides continual feedback on the strategy and promotes
adjustments to marketplace and regulatory changes. We surveyed executives in nine
provider organizations that were implementing the Balanced Scorecard. We asked
about the following issues relating to its implementation and effect: 1. The role
of the Balanced Scorecard in relation to a well-defined vision, mission, and
strategy 2. The motivation for adopting the Balanced Scorecard 3. The difference
between the Balanced Scorecard and other measurement systems 4. The process
followed to develop and implement the Balanced Scorecard 5. The challenges and
barriers during the development and implementation process 6. The benefits gained
by the organization from adoption and use. The executives reported that the
Balanced Scorecard strategy implementation and performance management tool could
be successfully applied in the healthcare sector, enabling organizations to
improve their competitive market positioning, financial results, and customer
satisfaction. This article concludes with guidelines for other healthcare
provider organizations to capture the benefits of the Balanced Scorecard
performance management system.
PMID: 12055900 [Indexed for MEDLINE]
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