Enwere EN Jr, Keating EA, Weber RJ, et al.
Hospital pharmacy. Date of publication 2014 Jun 1;volume 49(6):579-84.
1. Hosp Pharm. 2014 Jun;49(6):579-84. doi: 10.1310/hpj4906-579.
Balanced scorecards as a tool for developing patient-centered pharmacy services.
Enwere EN Jr(1), Keating EA(2), Weber RJ(3).
Author information:
(1)Pharmacy Practice Resident , Columbus, Ohio.
(2)Specialty Practice Pharmacist, Drug Policy , Columbus, Ohio.
(3)Administrator, Pharmacy Services, The Ohio State University Wexner Medical
Center , Columbus, Ohio.
Having accurate data is essential for the pharmacy director to manage the
department and develop patient-centered pharmacy services. A balanced scorecard
(BSC) of essential department data, which is a broad view of a department's
function beyond its financial performance, is an important part of any
department's strategic plan. This column describes how the pharmacy director
builds and promotes a department's BSC. Specifically, this article reviews how
the BSC supports the department's mission and vision, describes the metrics of
the BSC and how they are collected, and recommends how the pharmacy director can
effectively use the scorecard results in promoting the pharmacy. If designed
properly and updated consistently, a BSC can present a broad view of the
pharmacy's performance, serve as a guide for strategic decision making, and
improve on the quality of its services.
DOI: 10.1310/hpj4906-579
PMCID: PMC4062738
PMID: 24958976
