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Wound Reference
San Francisco, CA

Amy Smith

Nurse - RN
Member since Oct 10, 2017
About Amy Smith
Amy Smith, RN, JD is a principal and founder of the Bay Area Lean Institute, an organization dedicated to helping health care companies improve operations. Her primary area of expertise is transforming front line clinical departments to highly efficient and reliable teams.

Prior to forming the Bay Area Lean Institute, Amy spent 21 years with Kaiser Permanente. Most recently she managed the Surgery and Reconstructive Plastic Surgery clinics in Walnut Creek, California. The department serves over 351,000 members. Amy worked with surgeons and staff to run the day-to-day operations of the outpatient clinics. She transformed the department from one of the lowest performers in the Northern California Region to one of the best by implementing lean management principles over a three-year period. Amy also coached and mentored managers and physician leaders throughout Kaiser Permanente to implement performance improvement projects and manage using lean techniques. Amy had major clinical accomplishments including implementing video visits for wound care with community skilled nursing facilities and implementing care pathways for Colectomy, Gallbladder and Small Bowel Obstruction patients. Amy attended Kaiser’s Improvement Institute and is a certified Improvement Advisor.

Amy served three years as the Healthcare Ombudsman-Mediator for Kaiser Permanente at the Oakland and Richmond Medical Centers. She has worked in Kaiser Foundation Hospitals and Medical Groups in both the Northern and Southern California Regions. Her nursing background includes pediatrics, home health, and general medical-surgical nursing.

As an attorney Amy was Associate General Counsel/Compliance Advocate for Kaweah Delta Health Care District. She also served three years as the felony domestic violence prosecutor for Tulare County. Amy has a BSN from Mount Saint Mary’s College in Los Angeles (holding a public health certificate) and a JD from the University of La Verne College of Law in La Verne, CA. She is licensed with the California State Bar as an Attorney and the California Board of Registered Nursing.

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